Refund policy

Last Updated: September 16, 2026

We want customers to have clear information about the conditions and process for returns, refunds, and exchanges. Please review the following requirements before sending a product back。

Return Period

Eligible products may be returned within 30 calendar days from the date of delivery。

To request a return, please contact service@ethancr.com before sending the product back. Our customer service team will provide the appropriate return address and return instructions。

Returns for Customer Preference

If you change your mind, order the wrong item, select the wrong color or size, or otherwise decide that the product is no longer wanted, the item may be returned within the 30-day return period provided that it meets the return conditions below。

For returns based on customer preference, the return shipping cost is included in the package (seller pays the shipping cost)。Original shipping charges, if any, are non-refundable. Standard free shipping provided with an eligible order does not create a refundable shipping charge。

Returns for Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, materially different from the product ordered, or is missing an essential component, please contact us promptly at service@ethancr.com。

Please provide your order number and, when applicable, photographs or other information showing the issue. After reviewing the information, we will provide instructions for the return or other appropriate resolution。

When the issue is confirmed to be related to the condition of the product or an error in fulfillment, we will cover the applicable return shipping cost and provide a replacement or refund as appropriate。

Return Conditions

To qualify for a standard return, the product should be:

Requested within 30 calendar days of delivery;
Unused and in its original condition;
Returned with the original packaging and included accessories, where applicable;
Free from damage caused by improper use, handling, installation, or storage; and
Accompanied by the relevant order information.

Products That Cannot Be Returned

The following products are not eligible for a standard return:

Products returned more than 30 calendar days after delivery;
Products that have been used, altered, modified, repaired, or damaged after delivery;
Products damaged through improper use, improper cleaning, accidents, or failure to follow applicable product care instructions;
Products missing essential parts, accessories, or components when the missing items are not attributable to an order fulfillment error;
Personalized or custom-made products, where applicable, unless the product is defective or incorrectly produced;
Products specifically identified as final sale or non-returnable at the time of purchase; and
Products that cannot reasonably be resold because of their condition, except where the condition resulted from a verified product defect or fulfillment error。

Products that do not meet the applicable return conditions are not eligible for a refund and may be returned to the buyer。

How to Request a Return

Email service@ethancr.com with your order number and reason for the return。
Our customer service team will review the request and provide the return address and instructions。
Package the product securely to help prevent damage during transportation。
Send the package to the return address provided by our customer service team。
Once the returned product is received and reviewed, we will process the applicable refund or exchange。

Refunds

Approved refunds will be issued to the original payment method used for the purchase。

Once the return has been received and approved, the refund will be processed within 5 business days。

Due to different bank and payment provider processing times, it may take an additional 5–10 business days for the refunded amount to appear on your statement。

Exchanges

Eligible products may be exchanged for another available product or variation, subject to availability。

The same return conditions apply to exchanges. We do not charge a restocking fee for an approved exchange。

If an exchange is required because the product arrived damaged, defective, or incorrect, we will provide the applicable return instructions and cover the relevant return shipping cost after the issue is confirmed。